Scott Abromowitz

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I started my career in consulting where I worked with a broad range of companies and industries. I now work in aviation where I strive every day to ensure that American Airlines provides its customers with the very best digital customer experience. I received a master’s degree in Human-Computer Interaction from the University of Maryland and a bachelor’s degree from the University of Wisconsin.

In my spare time, I enjoy traveling, trying new foods, and spending time with my family.


Experience

Senior User Researcher at American Airlines
Fort Worth, TX | 12/2016 to present

Consultant at Hitachi Consulting
Dallas, TX | 09/2014 to 06/2016

UX Designer at Tekzenit (consulting for AT&T)
Irving, TX | 02/2014 to 08/2014

R & D Analysis/Design Intern at Aaron Marcus and Associates
Berkeley, CA | 06/2012 to 08/2012

Education

University of Maryland | College Park, MD
Master of Science in Human-Computer Interaction

University of Wisconsin | Madison, WI
Bachelor of Arts in Political Science

Technical Skills

Code
HTML, CSS, JavaScript (basic competency)

Software
SMI BeGaze, Microsoft Excel, Qualtrics, Adobe XD, Axure RP, Sketch, InVision, Google Analytics, IBM Tealeaf

Methodology

  • Usability/User Testing
  • Biometrics (Eye Tracking)
  • Task Analysis
  • Card Sort
  • Surveys
  • Interviews
  • Contextual Inquiry
  • Heuristic Evaluation
  • Competitive and Cross-Industry Analysis
  • Personas
  • Use Case Scenarios
  • Wireframes
  • Information Architecture