Scott Abromowitz



I started my career in consulting where I worked with a broad range of companies and industries. I now work in aviation where I strive every day to ensure that American Airlines provides its customers with the very best digital customer experience. I received a master’s degree in Human-Computer Interaction from the University of Maryland and a bachelor’s degree from the University of Wisconsin.

In my spare time, I enjoy traveling, trying new foods, and spending time with my family.


Senior User Researcher at American Airlines Fort Worth, TX | 12/2016 to present

Consultant at Hitachi Consulting Dallas, TX | 09/2014 to 06/2016

UX Designer at Tekzenit (consulting for AT&T) Irving, TX | 02/2014 to 08/2014

R & D Analysis/Design Intern at Aaron Marcus and Associates Berkeley, CA | 06/2012 to 08/2012


University of Maryland | College Park, MD Master of Science in Human-Computer Interaction

University of Wisconsin | Madison, WI Bachelor of Arts in Political Science


Code HTML, CSS, JavaScript (basic competency) Software SMI BeGaze, Microsoft Excel, Qualtrics, Adobe XD, Axure RP, Sketch, InVision, Google Analytics, IBM Tealeaf


  • Usability/User Testing
  • Biometrics (Eye Tracking)
  • Task Analysis
  • Card Sort
  • Surveys
  • Interviews
  • Contextual Inquiry
  • Heuristic Evaluation
  • Competitive and Cross-Industry Analysis
  • Personas
  • Use Case Scenarios
  • Wireframes
  • Information Architecture